Contact us
Feedback, a bug, a feature idea or a general question — drop us a message and we'll get back to you. You don't need an account.
Frequently asked
- How do I report a bug on BikeBuy?
- Pick "Report a bug" in the contact form above and describe what happened, what you expected, and the page or URL where it occurred. The more detail, the faster we can fix it.
- Where do I suggest a new feature?
- Use the contact form and choose "Feature request", or post it on our public feedback board at /feedback where other South African cyclists can up-vote it and help us prioritise.
- How long does it take to get a reply?
- We read every message and typically reply within a couple of business days to the email address you provide.
- I have a question about an order or a seller — who do I contact?
- For a specific marketplace listing, use the "Contact seller" button on that listing. Use this contact form for questions about BikeBuy itself, feedback, bugs and feature requests.